Unpaid Overtime at a Call Center

Are you working at a call center over 40 hours per week, but not getting overtime pay?

Many industries employ call center agents to take care of customer service related queries as well as carry out marketing campaigns. According to the country’s labor laws, these individuals should be paid for the total amount of time worked, including overtime.
Overtime is defined as any amount of time that the hourly worker spends carrying out work-related duties outside of his or her mandated 40 hour a week schedule. Overtime is calculated by taking the hourly pay and multiplying it by 1.5 for each hour worked. Unfortunately, some call center employers take advantage of their workers and refuse to pay them the wages they deserve as indicated by the Department of Labor.

Did you know that many call centers flout labor laws on overtime pay?

Many employers do not respect labor laws when it comes to overtime pay – especially in the call center industry. Employers expect these workers to work overtime without receiving any additional payment.  If any of the following apply to you, we recommend calling and speaking with an unpaid overtime lawyer right away.

• You’re being asked to work during lunchtime.
• You’re required to do preparatory tasks or take call notes while off the clock.
• You’re required to attending meetings for which you are not paid.
• You’re not being paid for training.
• You’re not able to take breaks during work.
• You’re not paid for time you’ve worked which goes past your mandated schedule.
• Punch clock times are not rounded evenly.

In the past, there have been cases of  unpaid overtime that were taken to court by employers of large companies such as Countrywide Home Loans and Convergys Corp. Call center agents who ended up winning these lawsuits were collectively awarded millions of dollars as compensation for unpaid wages.
If you believe that your employer is exploiting you by expecting you to work overtime and not receive adequate payment, you may be eligible for compensation. You may receive overtime payment going back a few years if the court discovers that your employer knew that what they were doing was illegal. Additionally, you may be able to sue for liquidated damages and attorney’s fees.

We can help, and you never pay a cent unless you recover money.

If you’re having a problem with call center unpaid overtime, please get in touch with Rasansky | McKenzie Law today at (214) 651-6100 or by filling in the contact form found on this page. We may be able to take your case on a contingency fee basis, meaning that you won’t pay a single cent to us unless we recover your compensation for you. We look forward to speaking with you.
More information on unpaid overtime.